FAQ
Kermit's pies are made with Kermit's Double Strength Key Lime Juice, resulting in a much richer pie with a tart (the way it's supposed to be!) flavor. Our pies are baked and flash frozen for maximum freshness when they get to your door.
Where Do Your Products Ship?
Great news! We've teamed up with our friends at Goldbelly to help bring your favorite key lime treats to you even faster! Rest assured, every pie is still made and shipped fresh by us daily.
In partnership with Goldbelly, we ship our products nationwide throughout the continental U.S. and Canada.
How Are Your Products Shipped?
All frozen items are shipped via UPS Overnight Delivery in insulated coolers packed with ice packs and dry ice to help ensure they arrive perfectly chilled and ready to enjoy.
During checkout, you will be prompted to select your delivery date.
Who Do I Contact If I Have An Issue With My Order?
For any questions or issues related to your order, please reach out to our shipping partner, Goldbelly, at support@goldbelly.com or 888-675-6892.
Storage & Serving
Upon arrival, Pie should be refrigerated and Pie Bars should be frozen.
Pies only take 20 minutes to thaw, and should be consumed within 3 days of being thawed. Frozen Pie Bars should be consumed right from the freezer.
If Pie and Pie Bars are frozen, please store ideally at 10 below zero for up to 60 days.
Shipping Materials
Gel packs are not dry ice. They are not hazardous, and can be re-frozen and reused.
We’d love to be part of your celebration. Please contact us here to discuss your event needs.
Do your pies contain nuts?
Our pies do not contain nuts, but they are made in a kitchen where nut products are also produced.
Do you offer dairy-free, egg-free, or vegan pies?
Our traditional Key Lime Pies are made with egg yolks and sweetened condensed milk, so we do not currently offer dairy free, egg free, or vegan versions.
Are your pies kosher?
Our kitchen is not certified kosher.
Do you offer a gluten free pie?
We sure do! You can find it here.
Please fill out this form and a team member will be in touch soon with more information about our wholesale program.